Delete account

You can request account deletion at any time from the "Don't ever go here" tab in Settings. We process every request by hand: when you click the button, we sign you out, send us a notification, and reach out within one business day to confirm the request and walk through anything you want to keep before erasing data.

This is intentionally not a one-click destructive flow. Deletions are irreversible, billing has cleanup of its own, and we would rather have a brief email exchange than risk a misclick wiping a paying customer's data.

How to request deletion

1. Go to the "Don't ever go here" tab in Settings and find the "Delete account" card.
2. Click Request account deletion.
3. Confirm in the modal. Optionally add a short note (why you are leaving, anything to flag, a forwarding question).
4. You are signed out. We send you a confirmation email so you have a record.

That is it from your side. The next step happens by email.

What happens next

• We get a notification with your email and any note you left.
• You get a confirmation email saying the request was received.
• Within one business day, we reply to confirm the request and ask if there is anything to export or pause first.
• Once you confirm, your account, sites, sessions, recovery codes, and analytics data are erased.

If you change your mind, just reply to the confirmation email saying so. The deletion is not started until you confirm.

Before requesting

None of this is required, but it makes the process easier:

• Export anything you want to keep. The Reports panel can dump CSVs and a PDF report. Once your account is gone, that data is gone.
• Cancel any active subscription. The deletion process cancels billing as part of cleanup, but cancelling first avoids a final invoice slipping through.
• Disconnect third-party integrations that point at this account (Make.com, Zapier, custom scripts using your API keys).
• Remove the tracking script from your website. Otherwise it keeps making HTTP requests to clickport.io even after the site no longer exists in our system. Those requests are ignored, but cleaning up the snippet is a tidy final step.

What gets deleted

When the deletion is processed:

• Your user record (email, name, password hash, OAuth links, 2FA secret, recovery codes).
• Every active login session, on every device.
• Every site you own, with all of its tracking data, goals, custom events, share links, and API keys.
• Every team membership tied to your account.
• The avatar file you uploaded, if any.

What survives deletion

Payment receipts and invoices. We retain billing records for tax and accounting compliance for the period required by law (typically 7 years, depending on jurisdiction). The retained records contain the minimum: your email at the time of payment, amount, date, and the Paddle transaction ID. They are not used for any other purpose, and they are not visible inside Clickport once your account is gone.

Backup window

Our Hetzner infrastructure runs daily backups, retained for about 30 days. If you change your mind within 24 hours of the deletion being processed, email support@clickport.io and we may be able to restore from backup. After the retention window, the data is unrecoverable.