Billing & Subscription
Everything about pricing, trials, payments, usage tracking, and managing your subscription. Billing lives in the Subscription tab of your account, accessible via the gear icon in the dashboard header.
Plans and pricing
Clickport offers five tiers. Every tier includes the full feature set. Two numbers set your tier: the monthly pageviews across all your sites, and the number of sites you own. Pick the lowest tier that fits both.
| Tier | Pageviews | Sites | Monthly | Yearly |
|---|---|---|---|---|
| Starter | 10k / mo | 1 | €9/mo | €90/yr (€7.50/mo) |
| Growth | 100k / mo | 3 | €19/mo | €190/yr (€15.83/mo) |
| Business | 1M / mo | 10 | €69/mo | €690/yr (€57.50/mo) |
| Scale | 5M / mo | 50 | €129/mo | €1,290/yr (€107.50/mo) |
| Enterprise | 10M / mo | Unlimited | €199/mo | €1,990/yr (€165.83/mo) |
Yearly billing saves you 2 months compared to paying monthly. All prices are in EUR, excluding tax. For sites with more than 10 million monthly pageviews, contact us for a custom plan.
Running client sites? One account covers them
Billing is per account, not per site. Your tier caps the combined monthly pageviews across all your sites and includes a number of sites: 1 on Starter, 3 on Growth, 10 on Business, 50 on Scale, and no limit on Enterprise. Agencies run their whole client roster on one subscription and one invoice.
The billing section shows a per-site breakdown of the current cycle, so you can see exactly which site contributes what to your usage. Clients can get their own access through teams or read-only share links without touching your billing.
How usage is counted
Pageviews are the first number. Each time a visitor loads a page on your site, it counts as one pageview. If you have multiple sites on the same account, pageviews from all sites are combined toward your monthly limit.
Sites are the second number. Only sites you own count: guest sites that someone shared with you and the combined All sites view do not. The counts per tier are in Sites per tier.
Custom events do not count toward your pageview limit. This includes outbound link clicks, file downloads, form submissions, scroll tracking, 404 errors, and any events sent via clickport.track(). You can use as many custom events as you need without affecting your plan usage.
Free trial
Every new account starts with a 30-day free trial. No credit card is required. During the trial you have access to all features. The trial includes 10 sites, the same as the Business tier.
The billing section shows a "Free Trial" badge with the number of days remaining and your trial pace: the pageviews a month your sites are on track for, and how many sites you own. Below it, you pick a tier and subscribe at any time. Fits your pace marks the lowest tier that covers both numbers, so an account with 4 small sites is pointed at Business, not at Starter.
- All features on every plan
- Sites included with every tier
- Unlimited data retention
- EU-hosted, cookie-free analytics
- Cancel anytime, your data is retained
When the trial ends, your dashboard view is locked, but your account stays open: you can still reach your settings, manage your subscription, and export your data at any time. Tracking keeps running in the background, so no data is lost, and the locked screen shows your live visitor and pageview counts so you can see it is still collecting. Subscribe at any time to unlock the full dashboard again.
Subscribing
Click Subscribe in the billing section to open the checkout overlay. Select a plan tier and choose monthly or yearly billing, then complete the payment.
Payment methods
Clickport accepts:
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
Available payment methods may vary by country. The checkout automatically shows the options relevant to your location.
Currency
All prices are listed in EUR. For customers outside the eurozone, the checkout automatically converts the price to your local currency. For example, US customers see the amount in USD, UK customers in GBP. The conversion uses the current exchange rate at the time of purchase.
Your subscription renews at the converted amount, which may vary slightly between billing cycles as exchange rates change.
Tax
Plan prices on the website and in the plan picker are displayed excluding tax. Tax is calculated and shown at checkout based on your country and postal code.
Once you are subscribed, the amounts on your subscription page work the other way round: the next charge and every row in the Invoices card are the real amounts billed, so they include tax and are shown in your billing currency.
- EU customers: VAT is added at checkout based on your country's rate (e.g., 19% in Germany, 21% in the Netherlands).
- US customers: Sales tax may apply depending on your state. Many states charge no tax on digital services.
- Other regions: Local tax rules apply. Some countries have no applicable tax.
If you have a valid EU VAT number, you can enter it during checkout to remove VAT entirely through the reverse charge mechanism. This applies to all EU countries, including Germany. Your invoice will show VAT at 0% with a note that reverse charge applies.
Active subscription
Once subscribed, the billing section shows your plan, billing period, and the next charge with its amount and date, next to a summary of what every plan includes. The usage bar counts pageviews across your current billing cycle and shows the cycle's date range next to the count. Accounts with more than one site also get a Per site toggle under the bar that splits the usage by domain, so you can see which site contributes what. Below the billing section, the Invoices card lists your past payments.
- All features on every plan
- Sites included with every tier
- Unlimited data retention
- EU-hosted, cookie-free analytics
- Cancel anytime, your data is retained
Usage bar colors
The progress bar changes color as you approach your limit:
- Blue: Under 90% of your pageview allowance
- Amber: 90% to below 100%
- Red: 100% or more
Exceeding your allowance
Occasional traffic spikes are fine. At 90% of your monthly pageview allowance, a notice appears in Settings → Subscription. At 100%, the notice suggests upgrading if higher traffic continues. Tracking continues throughout.
If your usage reaches 110% or more in each of two consecutive completed billing periods, we email you and show an upgrade banner in your dashboard. You have seven days to upgrade your existing subscription to a plan that fits your usage. On Starter, this means at least 11,000 pageviews in both periods.
If the deadline passes and your usage still qualifies, access to analytics is temporarily locked. Your subscription remains active, tracking continues, and your data is retained. Billing, cancellation, account security, and data export remain available. A qualifying upgrade restores access after the plan change is confirmed. Access also returns when a newly completed lower-usage period breaks the two-period condition.
There are no automatic upgrades or overage charges. A single high-traffic period does not trigger an upgrade deadline, regardless of its size. Custom events do not count towards your pageview allowance.
Sites per tier
Each tier includes a number of sites: 1 on Starter, 3 on Growth, 10 on Business, 50 on Scale, and no limit on Enterprise. The free trial includes 10. Only sites you own count; guest sites and the All sites view do not.
The count is a limit on adding sites, not on tracking. When you reach it, nothing breaks: every site you have keeps tracking and no data is deleted. What changes is the Add site button. It stays visible but is disabled, and the line under it names your tier and the next one that fits.
The same rule applies to sites created by API: POST /api/team/sites answers 403 with the tier that fits (see the Team API).
Example. A Growth account owns 3 sites and wants a fourth. The owner opens Settings, Subscription, clicks Change plan, picks Business, and confirms. The difference is charged today, pro-rated, and the fourth site can be added right away. The card above shows that moment.
If you move down a tier with more sites than the new tier includes, the sites you have keep working. You cannot add another one until the plan fits again.
Changing plans
Click Change plan on the billing card. A panel opens under the buttons: a Monthly / Yearly toggle and five rows, one per tier, with pageviews, sites and the price for the period you picked. Your current plan is marked. Pick a tier, a period, or both, and confirm. The button names the change, for example "Switch to yearly · €190/yr" or "Switch to Business · €69/mo". The line above it says what happens and when:
- Monthly to yearly: takes effect immediately. You pay for a year up front and get 2 months free. The unused part of your current month is credited and the difference is charged today.
- Yearly to monthly: takes effect at your next renewal. Your paid year runs to its end, then monthly billing starts. Nothing is charged today.
- Up a tier: takes effect immediately. The unused part of your current period is credited and the difference is charged today. The higher pageview and site limits apply at once.
- Down a tier: the lower price applies from your next renewal. Nothing is charged today. The smaller site limit applies at once; your existing sites keep working.
A tier change and a period change together follow the same rules. Any move to yearly or up a tier is charged today, pro-rated. Down a tier and to monthly waits for the renewal. The one exception is up a tier and to monthly at the same time: the first month is charged today, and the unused part of your yearly plan becomes a credit on your account. The Yearly saves 17% link next to the billing period opens the same panel with yearly already picked.
Cancellation
In the billing section, use the underlined Cancel link in the plan summary ("Cancel anytime, your data is retained"). A confirmation dialog explains that your subscription remains active until the end of the current billing period.
After your billing period ends:
- Your dashboard becomes inaccessible
- Tracking continues in the background. No data is lost.
- You can resubscribe at any time to unlock your dashboard and access all your data
Data is retained for 6 months after your subscription ends. After that, it may be permanently deleted. Resubscribe before then to keep your full history.
Invoices and payment details
Your past payments are listed in the Invoices card, directly below the billing section. Each row shows the date and the amount charged, and the arrow opens that invoice as a PDF.
Invoice amounts are shown in the currency you are billed in and include any tax that was applied.
Click Manage billing to open your billing portal, where you can also:
- Update your payment method (card, PayPal, etc.)
- View your full billing history
You also receive an invoice by email after each payment.